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Stand Up Paddleboard FAQs

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This is the forum for all Newport Vessels inflatable stand up paddleboard customer questions.  At Newport Vessels, we pride ourselves on being available to answer customer questions.  We document and log all of our customer interactions so that we can more quickly assist future customers and so we can constantly improve our products.  See below a list of stand up paddleboard specific, frequently asked questions.  This forum applies to all Newport Vessels stand up paddle boards, but also to all brands and types of inflatable stand up paddleboards.  If you have a question that is not answered below, please contact us via phone, chat, or email so we can promptly assist you.  

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  1. Where can I download the Newport Vessels SUP owners manual?
  2. What comes in my SUP order?
  3. Why buy an inflatable SUP vs a hard SUP?
  4. What is the max PSI of Newport Vessels SUPs?
  5. How do I Inflate my SUP?
  6. How do I install my fin?
  7. How to I deflate and store my SUP?
  8. How do I patch my SUP if it has a leak?
  9. How do I fix a leaking valve?
  10. What is the proper way to clean my SUP?
  11. Can you sit on the SUP?
  12. What is the box size the SUPs ship in?
  13. Is there a warranty for the SUP?
  14. Can you surf with the Newport Vessels SUPs?
  15. What is the difference between an aluminum and fiberglass paddle?
  16. What is the proper length for my paddle?
  17. Do you paddle with the blade forward or backward?
  18. How do I ride my SUP?
  19. Can you put a kayak seat on it?
  20. Do you ship to Alaska, Hawaii, and Canada?

Have a question that isn't in the FAQ page, Click Here To Ask It Now. 

 


1. SUP Owners Manual:

To view & download PDF versions of Newport Vessels product manuals.  Visit the downloads page at  www.newportvessels.com/downloads/


2.  What comes in my SUP order?

Newport Vessels SUPs come with the inflatable board, hand pump, pressure gauge, repair kit, and backpack carrying bag.


3. Why buy an inflatable SUP vs. a hard SUP?

There are many benefits to inflatable SUPs compared to hard EPS or Epoxy boards. Transporting and storing an inflatable is the biggest advantage for inflatable SUP as they can simply to be deflated and carrier to any location. The materials that make up Newport Vessels SUPs allow them to be virtually indestructible and can be knocked, bumped, or dragged around. The cost of inflatable SUPs is much less expensive which makes it a great deal.


4. What is the max PSI of Newport Vessels SUP?

Newport Vessels SUPs should be fully inflated to 14.5 PSI for maximum performance


5. How do I inflate my SUP?

Newport Vessels SUPs uses a Halkey Roberts directional locking valve, make sure the valve stem pulled up, this allows air to be pumped in but not let out. Connect your hand pump and begin inflating, it will be easy until to start to reach 12-13 PSI. Ensure you have inflated to 14.5 PSI with a few hard pumps at the end. Place the valve cap on and you are ready to go.


6. How do I install my fin?  

You will want to install the fin when it is deflated. Slide the fin into the slot so that the arch is facing the back of the board. Once inserted, place the locking tab so it will stay attached to the SUP during use. 

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7. How do I deflate and store my SUP?

When you are ready to deflate your SUP removed the fin and simply release the valve and turn the stem down so it allows air to release (be careful since air rushes out rapidly when initially released). It helps to do this in a dry area so no water can get in the valve. As the air is being let out, start rolling the SUP from the back so the air can be pushed out to valve at the top. Once it is fully rolled up, use the strap to keep it tight and put it in it's carrying bag. 

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8. How do I patch my SUP if it has a leak?

Included with each SUP is a repair kit that includes glue and PVC patches. Once you have found the leak you will want to clean both the SUP and the patch being used to fix the leak. When ready, you will be applying 3 layers of glue. For the first layer, apply the glue on the area on SUP and the patch and spread it out thin using a brush or tool. Let it sit for 5 minutes, then repeat. Again let it sit for 5 minutes and repeat. Once glue has been applied 3 times, place the patch over the area on the SUP and smooth out for patch from the center to the edge of the patch to remove any air. Remove any excess glue and let the board sit for 48 hours.  


9. How do I fix a leaking valve?  

If in the rare occasion your Newport Vessels SUP is slowing leaking air from its valve, you will need to tighten the valve fitting. This is a simple fix; all you need is the valve wrench that is found in the repair kit that comes with every SUP. Using the wrench, tighten the valve fitting by turning clockwise, its best to do deflate the SUP when doing this. 


10. What is the proper way to clean my SUP?

Maintaining and clean your SUP is the best way to assure your board's lifespan. We recommend always protecting it from the sun's UV rays by keeping it covered in a dry place and deflating and storing in a well ventilated area away from direct sunlight when you do not plan to use it for an expanded time. 

When cleaning your SUP after using it, we recommend using cleaning products that are approved for use on PVC materials. Do not use standard household cleaners such as bleach or windex. These can damage the PVC fabric's protective layers and cause drying and discoloration. If you use the SUP in salt water it is always a good idea to wash it with fresh water so the salt does not dry into the PVC fabric. 


11. Can you sit on the SUP?

Yes, of course. Newport Vessels SUPs have a soft pad on its surface that can be stood or sat on. Your dog can even be on the SUP with you on the water. 


12. What is the box size the SUPs ship in?  

The box dimensions for both the Men's and Women's SUPs are 35"x20"x11"


13. Is there a warranty for the SUP?

Yes, we offer a 1-year limited warranty on all our SUPs. Check out the full warranty information here.


14. Can you surf with the Newport Vessels SUPs?

Newport Vessels SUPs can be used in the surf, however we do recommend you have experience on the SUP before attempting to surf with it. It takes some skill and you should be comfortable on it before attempting. With that being said, the materials that the Newport Vessels SUPs are construct with make them virtually indestructible and ideal for surfing. 


15. What is the difference between an aluminum and fiberglass paddle?  

The aluminum paddle is heavier (2.9 lbs) and stiff while the fiberglass paddle is lighter (2.3 lbs) and stiffer than the aluminum paddle,


16. What is the proper length for my paddle?

Generally you want to take your heigth and add 9-10 inches to that to get the proper paddle length for you.


17. Do you paddle with the blade forward or backward?

You want it the so when in your hands the paddle the curve is facing away from you.


18. How do I ride my SUP?  

When riding a SUP you want your body to be positioned on the center of the board with feet parallel at shoulders width and your knees slightly bent. For beginners it takes time to find your balance but after some time you will get used to the stance. Practice moving your weight side to side to gain comfort while on the board. When paddling, you want one hand on the top handle of the paddle and the other in the middle of the paddle. When padding on the right side of the board, your left hand should be at the top on the handle and vice versa when paddling on the left side of the board. For beginners, practice paddling on your knees before standing up. It's important to alternate your strokes of each side of the board every 3 or 4 times you paddle. This will allow you to continue straight. To turn, paddle on one side of the board, this will allow a slow turn. For a fast sharp turn, place your paddle in the water and stop your speed, this will force you to turn and change directions.      


19. Can you put a kayak seat on it?

Yes, all Newport Vessels SUPs are fitted with D-Rings that can hold a kayak seat. Kayak seats and paddle can be purchased from our site here: http://newportvessels.com/sup-kayak-set/

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20. Do you ship to Alaska, Hawaii, and Canada?

Yes, we do ship to Hawaii, Alaska, and Canada. Please call us at (866) 721-0002 and we can give you shipping rates based on your location. There may be duties and taxes imposed on orders to Canada that are not reflected in our prices. The buyer is responsible for these duties and taxes. Check with your local Customs office for those charges.

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