Customer Service SMS Terms & Conditions

SMS For Consent Communication
The information (Customer Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

Types of SMS Communications
The Newport number (626)380-9090 is an inbound phone number provided to our customers to contact customer support.

Upon consenting to receive text messages from Newport, you may receive communications related to products, processes and/or orders.   Please note that standard messaging disclosures apply.

Message Frequency
Our SMS message frequency is estimated to be 1-4 text messages per inbound contact instance, and only during the customer-initiated instance for that customer. 

Potential Fees for SMS Messaging
Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-In Method
Customers may opt-in for SMS messaging from Newport verbally during a call initiated through our toll-free phone number, (866)721-0002, or by completing a webform or initiating a chat on our website.  During the call, customers will be asked: "Do you agree to receive texts from Newport? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt out. See our privacy policy here. This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out
Customers can opt out of SMS messaging from Newport by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communications. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

• Messaging frequency may vary.

• Message and data rates may apply.

• To opt out at any time, text STOP.

• For assistance, text HELP or contact us here 

• Visit our privacy policy and terms and conditions.