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Warranty Info

Inflatable Boats - Two Year Limited Warranty - (Warranty is non-transferable)
 
Trolling Motors - Two Year Limited Warranty - (Warranty is non-transferable)

Inflatable Boat Life Cycle

Inflatable boats are tough, they are not indestructible and do not last forever. Every Newport Vessel boat has a useful product life cycle. The length of that useful product life cycle will vary depending on the maintenance and care the boat receives, the amount and type of use the boat is subject to over its life, and sometimes more importantly how the boat is stored when not in use. Our website and our employees are the best source of care and information for your Newport Vessels boat. Read our Resource Guides to learn recommended use, as well as proper cleaning and storage procedures.

Newport Vessels boats are guaranteed to arrive free of workmanship or manufacturing defects, we will replace boats which do not meet this high standard upon arrival. However as any inflatable owner knows, small air leaks can and will develop over time, as is the nature of an inflatable product. Newport Vessels will evaluate these leaks on a case by case basis and will recommend one of the following solutions: patching a leak with our repair kit (if your boat did not arrive with one, contact us for a free kit), a Warranty replacement, or a more advanced repair. To submit a warranty claim, we require clear, well lit photos of the product which clearly show the issue, and a thorough description of the product issue. Blurry, dark, or indistinguishable photos or incomplete descriptions of the issue will not be accepted, and will delay the processing of your warranty claim. 

Inflatable Boat Warranty

Two Year Limited Warranty - (Warranty is non-transferable)

  1. We guarantee that each new inflatable boat and its accessories (hereinafter to be referred to as the “product”) is free from defects in material and workmanship.
  2. This warranty applies only to defects in material and workmanship, it does not apply to normal wear and tear, or to damage caused by:
    • Neglect, abuse, lack of maintenance, accident, abnormal or improper use, improper assembly, or failed repair attempts.
    • Use of an accessory or part neither manufactured nor sold by us.
    • Alteration or removal of parts.
    • Commercial use.
    • Improper protection against UV-light.
    • Extended exposure to the elements; sun, water, moisture, or humidity.
      • Newport Vessels inflatable products are manufactured with treated PVC materials. PVC material by nature (all brands & all models) will begin to breakdown, over-time, if left out in the elements. This warranty does not cover cases where products have been improperly protected against the elements for an extended duration. Please click here to view the difference between PVC and Hypalon.
  3. This warranty does not cover incidental or consequential costs or expenses such as haul-out, launching, towing transport and storage charges, telephone or rental charges of any type, inconvenience, waste of time or income losses, or other consequential damages.
  4. The customer must provide reasonable access to the product for warranty service by delivering the product for inspection to a dealer authorized to service the purchaser’s product. If a purchaser cannot deliver the product to such authorized dealer, the purchaser shall notify the company in writing. We shall then arrange for the inspection and repair, provided such service is covered under this warranty. The purchaser shall pay for all related transport expenses and/or any other expenses associated with that service. Any product or part shipped by the purchaser for inspection or repair must be shipped with transportation charges prepaid.Taking photographs and emailing them may suffice with Newport Vessels approval.
  5. Our obligation under this warranty shall be limited to repairing a defective part, or at our discretion, replacing such part or parts as shall be necessary to remedy the malfunction resulting from defects in material or workmanship as covered by this warranty. We reserve the right to improve the design of any product without assuming any obligation to modify any product previously manufactured. Each Purchase is entitled to one warranty claim submission and approval, once the claim is processed and approved, the Purchase is no longer eligible for future warranty claims.

Trolling Motor Warranty

Two Year Limited Warranty - (Warranty is non-transferable)

  1. We guarantee that each new electric trolling motor (hereinafter to be referred to as the “product”) is free from defects in material and workmanship.
  2. If your product arrives in a badly damaged box, please notify Newport Vessels immediately. If the box has been opened during shipment, simply refuse delivery of the product and it will be delivered back to our warehouse so we can ship you a replacement. 
  3. This warranty applies only to defects in material and workmanship for a period of two years from the date of purchase, it does not apply to normal wear and tear, or to damage caused by:
    • Neglect, abuse, accidents, theft, abnormal or improper use, or modification.
    • Use of an accessory or part not manufactured or sold by Newport Vessels.
    • Alteration or removal of parts.
    • Commercial use.
  4. This warranty does not cover incidental or consequential costs or expenses such as haul-out, launching, towing transport and storage charges, telephone or rental charges of any type, inconvenience, waste of time or income losses, or other consequential damages.
  5. To obtain warranty service for the Product believed to be defective, the customer must provide reasonable access to the Product for warranty service by Shipping the Product for inspection to the Newport Vessels distribution center. The customer must include in the shipment, and proof of original purchase. We shall then arrange for the inspection, repair or replacement, provided such service is covered under this warranty. The purchaser shall pay for all related transport expenses and/or any other expenses associated with that service. Any product or part shipped by the purchaser for inspection or repair must be shipped with transportation charges prepaid. Taking photographs and emailing them may suffice, contingent upon prior approval from a Newport Vessels manager.
  6. Newport Vessels' obligation under this warranty shall be limited to repairing a defective part, or at our discretion, replacing such part or parts as shall be necessary to remedy the malfunction resulting from defects in material or workmanship as covered by this warranty. We reserve the right to improve the design of any Product without assuming any obligation to modify any product previously manufactured. Each Product is entitled to one warranty claim submission and approval, once the claim is processed and approved, the Product is no longer eligible for future warranty claims.