Newport stands behind every product we sell with our Two-Year Limited Warranty. We have a team of customer service representatives who are eager to help you troubleshoot any issues you may experience with your trolling motor over the phone, through email, or via the Chat button on the lower right-hand side of our website. We have two steps we use to get you back on the water.
What is Covered?
Our warranty only covers manufacturing defects that directly result from how the motor was assembled or the parts used to produce it. Defects are when the product or feature of the product fails to operate as its intended purpose. The following are examples of when warranty coverage could be applied when the motor is used correctly:
- The motor does not function when it arrives.
- LEDs do not illuminate when connected to the proper power source.
- Speeds do not work properly.
- The motor produces loud noise or vibration.
Trolling Motors across the industry can experience manufacturing defects that can be easily diagnosed and replaced. We want to save you time by being available to assist you with these issues. If we diagnose an issue related to a specific part, we will send you that part free of charge under warranty. Parts include circuit breakers or speed switches that can fail under normal use. To file a claim, please see our Warranty Claim Form.
What is Not Covered?
Our warranty does not cover customer negligence or damage that results from improper use of the product. Negligence or improper use is determined if the product is used for something other than its intended purpose. Some examples of when a warranty cannot be applied include:
- Completely submerging the motor.
- Using the motor as an anchor (We are serious).
- Using the incorrect power source (EX: 24V for a 12V motor).
- Keeping the motor submerged in Saltwater during storage.
- Damaging the motor while making custom modifications.
- Cutting the motor wires while shortening the shaft.
- Damaging motor wires while turning the head of the motor around.
- Propeller breaking from hitting an underwater object.
- Hitting a rock and damaging the lower motor unit.
We build our motors tough, but they are not indestructible. Please handle your motor with care and read our articles that guide you on properly caring for your products.
If you have any additional questions about our motors, please see our Motors FAQ Page. For more in-depth articles, please see our Motor Support Page. If you need help diagnosing a trolling motor, please give us a call at (866) 721-0002 Monday to Friday: 8:30 am - 4:30 pm (PST) or reach out to us via email SUPPORT@NEWPORTVESSELS.COM.