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Return, Refund, and Shipping Policy

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Shipping

Free shipping and other shipping offers sent in emails or displayed on our site are only valid for customers within the mainland United States. If you live outside the continental US, territories and international shipments will need to reach out to Newport Vessels for a shipping quote to their location. We are willing and able to work with freight forwarders and 3rd party shippers if the customer can receive a better rate. Newport Vessels is not responsible for any duties, taxes or fees that are applied to shipments traveling abroad. This is the sole duty and responsibility of the customer to research the costs and make payments.

Daily Shipping
Newport Vessels ships every business day (M-F) at 2pm Pacific Time (excluding holidays) from our fulfillment center in California. If an order is placed after this time or on a weekend, it will ship the following business day. Newport Vessels utilizes UPS Ground for most orders. If a customer would like to use a different shipper, you can request this by reaching out to Newport Vessels directly. UPS Ground shipments can take 1-7 business days depending on your location within the United States. Please view the UPS Ground Map below for an estimated delivery day.

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REFUNDS AND EXCHANGES

Newport Vessels Guarantee:

  1. 30 day guarantee begins on the date the product is delivered.

  2. Returns will be processed within 30 business days of the return arriving at the Newport Vessels warehouse.

  3. Returned products must be:

    • Clean and free of dirt, sand, stains, or debris. Unclean or dirty returned products will result in a cleaning fee at the discretion of Newport Vessels team.

    • Unregistered. Newport Vessels is not able to accept returns on vessels which have previously been registered. Registered boats are non-returnable and non-refundable.

    • Undamaged. Products damaged through abuse, accidents or neglect cannot be returned. Any items found to be damaged will be assessed a repair charge. Newport Vessels reserves the right to determine and assess the refundable value of damaged products.

    • In sellable condition. Returned items must be resold. Newport Vessels cannot accept returns in less than sellable condition.

    • Complete with all parts and accessories shipped on the original order. Incomplete orders will receive a partial refund.

  4. Customers returning eligible products will receive a refund for the purchase price of the product, not including any shipping charges or other charges.

  5. Refunds will be issued by the original payment method

    • If the original payment method is expired or cancelled then refunds will be issued by check. Please allow 10 business days for check processing.

  6. Newport Vessels 30 Day Guarantee does not apply to:

    • Products not purchased directly from NewportVessels.com

    • Products purchased on eBay.

    • Items that are modified or customized. Item must be in original condition and not tampered with.

  7. 30 Day Guarantee does not apply if products have been:

    • Registered with the state or local government.

    • Damaged due to customer use or abuse

    • Holes drilled for attaching accessories

    • Glued on items such as D-rings, handles, Scotty mounting pads, registration numbers.

  8. Exchanges do not extend the 30 Day Guarantee, the Guarantee only applies to the original purchase. Guarantee does not apply to the exchanged item.

  9. 30 Day Guarantee applies to non-commercial use only. Any commercial use, including but not limited to rental operations, will void the 30 Day Guarantee

  10. To initiate the return process, call 1-866-721-0002 to obtain an RMA Number

    • All items must be shipped within five (5) days of the issuance of the RMA or the RMA will be voided.

    • Packages without an RMA Number will be refused and shipped back to the customer at the customers expense.

WARRANTY

We have a 2 year warranty on our boats, and a 2 year warranty on our trolling motors. Click here for our warranty policy. 

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