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Return, Refund, and Shipping Policy

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Newport Vessels Guarantee:

  1. 30 day guarantee begins on the date the product is delivered.

  2. Returns will be processed within 30 business days of the return arriving at the Newport Vessels warehouse.

  3. Returned products must be:

    • Clean and free of dirt, sand, stains, or debris. Unclean or dirty returned products will result in a cleaning fee at the discretion of Newport Vessels team.

    • Unregistered. Newport Vessels is not able to accept returns on vessels which have previously been registered. Registered boats are non-returnable and non-refundable.

    • Undamaged. Products damaged through abuse, accidents or neglect cannot be returned. Any items found to be damaged will be assessed a repair charge. Newport Vessels reserves the right to determine and assess the refundable value of damaged products.

    • In sellable condition. Returned items must be resold. Newport Vessels cannot accept returns in less than sellable condition.

    • Complete with all parts and accessories shipped on the original order. Incomplete orders will receive a partial refund.

  4. Customers returning eligible products will receive a refund for the purchase price of the product, not including any shipping charges or other charges.

  5. Refunds will be issued by the original payment method

    • If the original payment method is expired or cancelled then refunds will be issued by check. Please allow 10 business days for check processing.

  6. Newport Vessels 30 Day Guarantee does not apply to:

    • Products not purchased directly from NewportVessels.com

    • Products purchased on eBay.

    • Items that are modified or customized. Item must be in original condition and not tampered with.

  7. 30 Day Guarantee does not apply if products have been:

    • Registered with the state or local government.

    • Damaged due to customer use or abuse

    • Holes drilled for attaching accessories

    • Glued on items such as D-rings, handles, Scotty mounting pads, registration numbers.

  8. Exchanges do not extend the 30 Day Guarantee, the Guarantee only applies to the original purchase. Guarantee does not apply to the exchanged item.

  9. 30 Day Guarantee applies to non-commercial use only. Any commercial use, including but not limited to rental operations, will void the 30 Day Guarantee

  10. To initiate the return process, call 1-866-721-0002 to obtain an RMA Number

    • All items must be shipped within five (5) days of the issuance of the RMA or the RMA will be voided.

    • Packages without an RMA Number will be refused and shipped back to the customer at the customers expense.

WARRANTY

We have a 2 year warranty on our boats, and a 1 year warranty on our trolling motors. Click here for our warranty policy. 

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