If you have purchased directly through Newport, please use our Returns Program to assist you with this process. You will need the email you used to place your order, as well as your postal code. For our policy regarding returns, please read the following information below.

Newports Guarantee:

  1. 30-day guarantee begins on the date the product is delivered.

  2. Returns will be processed within 30 business days of the return arriving at the Newport warehouse.

  3. Returned products must be:

    • Clean and free of dirt, sand, stains, or debris. Unclean or dirty returned products will result in a cleaning fee at the discretion of Newport's team.

    • Newport is not able to accept returns on vessels that have previously been registered. Registered boats are non-returnable and non-refundable.

    • Undamaged. Products damaged through abuse, accidents or neglect cannot be returned. Any items found to be damaged will be assessed a repair charge. Newport reserves the right to determine and assess the refundable value of damaged products.

    • In sellable condition. Returned items must be resold. Newport cannot accept returns in less than sellable conditions.

    • Complete with all parts and accessories shipped on the original order. Incomplete orders will receive a partial refund.

  4. Customers returning eligible products will receive a refund for the purchase price of the product, not including any shipping charges or other charges.

  5. Refunds will be issued by the original payment method

    • If the original payment method is expired or canceled then refunds will be issued by check. Please allow 10 business days for check processing.

    • The cancellation of large orders may result in a restocking fee. This applies to ePropulsion products and boat orders over $1500.

    • All ePropulsion orders include a $150 non-refundable deposit at the time of sale.

  6. Newports 30 Day Guarantee does not apply to:

    • Products not purchased directly from NewportVessels.com

    • Products purchased on eBay.

    • Items that are modified or customized. Item must be in original condition and not tampered with.

  7. 30 Day Guarantee does not apply if products have been:

    • Registered with the state or local government.

    • Damaged due to customer use or abuse

    • Holes drilled for attaching accessories

    • Glued on items such as D-rings, handles, Scotty mounting pads, and registration numbers.

  8. Exchanges do not extend the 30 Day Guarantee, the Guarantee only applies to the original purchase. The guarantee does not apply to the exchanged item.

  9. 30-Day Guarantee applies to non-commercial use only. Any commercial use, including but not limited to rental operations, will void the 30 Day Guarantee.

  10. To initiate the return process, please use our Returns Program to assist you with this process.

    • Customers may be required to upload images of their returns.

    • Customers are responsible for paying return shipping fees upfront (if applicable).