This case is extremely rare but happens from time to time. We use a payment processing service, which handles verifying payments. The reason an order can be marked as fraudulent can vary from the 200 factors that measured and evaluated at the time of your purchase. If the system identifies a potentially fraudulent payment, your order will be placed on hold, under review and an agent should notify you by phone or email for verification. It’s best to follow the instructions sent to you by the agent. If you still are having issues getting your order processed, please try another credit card or reach out to our customer service team directly for assistance.