My Account & Orders
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What Carriers We Ship With?
For standard orders that are placed on our site, Newport will use the services of UPS Ground and USPS Priority Mail. There are specific cases where...
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My Order Is Lost Or Hasn't Updated
You received your tracking number from us and your order is on the way! However, as you have been closely monitoring your package you notice your t...
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Waiting for Tracking updates?
Waiting for Tracking updates Before placing an order, you can view estimated delivery dates by viewing our Shipping Policy. Another situation that ...
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Where's My Tracking Information?
Once we print your shipping label, a tracking number will be linked to your order*. This tracking number can be assigned from the 2 shipping carrie...
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One Tracking Number For Multiple Packages
If you ordered multiple items, please note that you will receive an email with 1 tracking number, which holds all of the packages being delivered. ...
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Shipping Internationally
If you are receiving and error saying "Delivery is not possible", it's most likely because you are located outside of the United States. Currently,...
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Finding Your Receipt In Your Account
These instructions will show you how to print or save your receipt from the website. 1) Sign in to your account at https://newportvessels.com/. ...
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Where's My Receipt
Thank you for your recent purchase from Newport. Whether you need your receipt for your records or you're filling out a claim, there are two ways t...
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How to Reset Your Account Password?
Uh oh. Did you get locked out of your account? Don’t worry, we’re here to help! Try following the instructions below to get back into your account....
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Shipping and Delivery Estimates
Shipping Free shipping and other shipping offers sent in emails or displayed on our site are only valid for customers within the mainland United St...
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What Is A Pre-Order?
It doesn’t happen often, but we can run out of products or we have a new product that we are releasing soon with expected high demand. In these cas...
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Items In Your Order Are Out Of Stock
When pre-order items are mixed with items that are in stock, our system defaults to holding the order and sending everything at one time to save yo...
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Orders Placed on Amazon
First and foremost, if you placed an order through Amazon we will not be shipping this order unless you bought from our seller account “Newport Bra...
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Potentially Fraudulent Order
This case is extremely rare but happens from time to time. We use a payment processing service, which handles verifying payments. The reason an or...
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Can I Return My Purchase?
If you have purchased directly through Newport, please use our Returns Program to assist you with this process. You will need the email you used to...
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How To Make A Return
Please first make sure your item qualifies for return by reading our post Can I Return My Purchase? If your item meets these requirements, please ...
